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Shipping Information

Learn about our delivery methods, fees, and policies

PICKUP

Self Pickup

FREE

📍 Pickup Location:
165-1, Persiaran Tasek Gelugor Utama, Taman Tasek Gelugor Utama, 13300 Tasek Gelugor, Pulau Pinang

⏰ Pickup Hours:
Monday - Sunday : 10:00 AM - 9:00 PM

⚠️ Please wait for pickup confirmation before coming to collect your order.
DELIVERY

Door-to-Door Delivery

RM 8 ( Semenanjung ) / RM 20 ( Sabah / Sarawak )

📍 Delivery Areas:
Semenanjung: RM 8
Sabah/Sarawak: RM 20

⏰ Delivery Time:
3 - 7 business days (depending on location)

EIFA EKSKLUSIF BOUTIQUE

165-1, Persiaran Tasek Gelugor Utama
Taman Tasek Gelugor Utama, 13300
Tasek Gelugor, Pulau Pinang

Get Directions

📋 Important Information

Processing Time

Orders are processed within 1-2 business days after payment confirmation. You will receive a notification once your order is ready.

Payment Confirmation

Please upload your payment receipt within 24 hours to avoid order cancellation. Orders will only be processed after payment is verified.

Order Updates

Track your order status through your account dashboard. You will receive email/SMS updates for order confirmation, shipping, and delivery.

Return Policy

Items can be returned within 7 days of receipt for defective products only. Please contact us for return authorization before shipping back.

❓ Frequently Asked Questions

How long does it take to process my order?
Orders are typically processed within 1-2 business days after we receive payment confirmation. You will receive an email or WhatsApp notification once your order is ready for pickup or has been shipped.
Do you ship internationally?
Currently, we only ship within Malaysia. We are working on expanding our shipping services internationally. Stay tuned for updates on our social media!
How can I track my delivery?
Once your order is shipped, you will receive a tracking number via WhatsApp. You can also check your order status by logging into your account and viewing your order history in the dashboard.
What if I'm not home when the delivery arrives?
Our delivery partner will attempt delivery 2-3 times. If unsuccessful, they will leave a notice and your package will be held at their nearest branch for self-collection. Please ensure your contact number is correct.
Can I change my shipping address after placing an order?
If your order hasn't been processed yet, please contact us immediately at +6010-864 0892 or email butiktudungperda@gmail.com. Once the order is shipped, we cannot change the delivery address.
What happens if my package is lost or damaged?
Please contact us within 48 hours of delivery if your package is damaged. For lost packages, we will work with our shipping partner to investigate and provide a replacement or full refund.
Can I cancel my order?
Orders can be canceled within 1 hour after placing the order. After that, if the order has been processed, cancellation may not be possible. Please contact us immediately if you need to cancel.
Do you offer cash on delivery (COD)?
Currently, we do not offer COD. We accept online banking transfers, credit/debit cards, and e-wallet payments. All orders must be paid before processing.